Vietnam Railways provides safe and convenient baggage services for all passengers. Understanding the baggage policy will help ensure a smooth journey. Below are the guidelines for hand luggage, checked baggage, and additional services.
1. Hand Luggage
Passengers are allowed to carry hand luggage and small personal items within the following limits:
| Baggage Type | Routes | Class | Quantity | Maximum Weight | Maximum Dimensions |
|---|---|---|---|---|---|
| Hand Luggage | All Routes | All Classes | 1 | 20 kg | 115 cm (56 x 36 x 23 cm) |
| Small Items | All Routes | All Classes | 1 | 10 kg | 30 x 20 x 10 cm |
Allowed Items
Passengers can bring personal items such as:
✔ Handbags
✔ Laptops
✔ Books or magazines
✔ Baby products
Prohibited Items
The following items are not allowed:
✖ Explosives, flammables, or hazardous chemicals
✖ Sharp objects (knives, scissors, etc.)
✖ Live animals (without prior approval)
2. Checked Baggage
Checked baggage is an optional service for larger or heavier items. The following limits apply:
| Baggage Weight | Domestic Routes | International Routes |
|---|---|---|
| 20 kg | Free | USD 10 |
| 30 kg | VND 50,000 | USD 15 |
| 40 kg | VND 100,000 | USD 20 |
Additional Conditions
✔ All baggage must be properly packed and labeled with the passenger’s name and contact information.
✔ Items exceeding 32 kg per piece will not be accepted.
3. Excess Baggage
Passengers exceeding the baggage limits can purchase additional weight as follows:
| Weight (per piece) | Domestic | International |
|---|---|---|
| Additional 10 kg | VND 20,000 | USD 5 |
| Additional 20 kg | VND 40,000 | USD 10 |
4. Baggage Services
Oversized Items
Passengers carrying oversized items (e.g., bicycles, large musical instruments) must notify Vietnam Railways in advance. Additional handling fees may apply.
Storage Services
Vietnam Railways provides baggage storage at major stations. Fees vary depending on storage duration and baggage size.
Lost or Damaged Baggage
If baggage is lost or damaged, passengers should report it immediately to the station staff or baggage service desk. Compensation will be provided based on Vietnam Railways’ policy.
5. Important Notes
✔ Ensure all luggage complies with Vietnam Railways’ regulations to avoid inconvenience.
✔ Arrive at least 30 minutes before departure for baggage checks.
✔ Passengers are responsible for their personal belongings during the journey.
For further assistance, contact Vietnam Railways’ customer service hotline or visit the nearest station.
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